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Frequently Asked Questions
Yes! We recognize that cost can be a barrier and are committed to working to make our programs accessible through scholarships. Learn more and apply here.
We also work with non-profit and community groups who believe attending our programs would support their work. If your organization is interested in exploring sending a group, please send an email to [email protected] explaining your organization's mission and how attending this program would support your organization.
If you haven’t yet heard from us, you will soon! We typically send out an email to let you know if you did or did not receive a scholarship about three weeks before in-person programs start and one week before online programs.
No, your scholarship is just for you and for that specific program. We receive a large number of scholarship applications and evaluate applicants based on the pool of applicants to a specific program. Unfortunately we are unable to grant them to everyone, so if you are unable to attend the scholarship will go to someone else who has applied.
You are more than welcome to submit a new scholarship application for a different program or encourage your friends to apply, but receiving a scholarship to one program does not guarantee that you will receive it to a different program.
The refund policy varies based on which program you are attending. Each event page includes information about the refund policy for that program - please be sure to read it before purchasing a ticket.
Safety and health are of the utmost importance to us and are crucial considerations when planning our in-person programs. We recognize that many participants are both excited by and concerned about in-person events given our current global situation.
For all of our in-person programs, we will be adhering to local guidelines given that the situation in each location is unique and ever-changing. While we wish we could share exactly what our protocols will be, we won’t know in full detail until a few weeks before the program starts. This gives us the flexibility to ensure our programs and choices are aligned with the most up-to-date local guidelines, policies and protocols.
You will receive an email 3-4 weeks before your in-person program outlining what to expect with regards to the COVID-19 precautions we will be taking and what we will be asking you to do to help us create a safe event. You will also receive information in that email about how to follow-up with us if you are not comfortable attending given the COVID-19 guidelines and numbers.
In the unfortunate case the program needs to be cancelled due to COVID-19, we will provide you a full refund for your ticket.
We appreciate your patience and understanding in advance and look forward to gathering with you safely in person again!
If you have any additional questions or concerns, please reach out to [email protected].
For our online programs, we do not provide recordings to participants. In order to respect confidentiality and create a space where people feel comfortable sharing, we have chosen not to record our programs. In addition, because interactivity is a core design element of all of our programs, we find that people do not receive the same benefit from watching a recording. We do, however, provide post-program resources to all of our programs to help you remember and build on what you learned.